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Cancellations & Returns

1. Our Policy

1.1. Our Cancellation and Returns Policy applies to the sale of all goods from Hoarding Warehouse unless a variation is expressly agreed in writing in advance by one of our Directors.

1.2. Any estimate of quantities needed, advice as to the suitability of any goods for a particular purpose and any plan or measurement given by us is given for guidance only (based on the information you give us) and without liability on our part. You must satisfy yourself that all goods and quantities ordered are correct.

1.3. Any typographical error or clerical omission in our online prices or the order documentation issued by us may be corrected without liability on our part.

2. Cancellations and Returns

2.1. We may, at our discretion, accept or reject the cancellation or return of any goods not required. Any such cancellation or return shall be subject to the terms of this Policy and we may charge you a handling and re-stocking fee and any transportation costs incurred.

2.2. As a “consumer” under a “distance contract” (both as defined in the Consumer Contracts (Information, Cancellation & Additional Charges Regulations 2013) you may cancel a contract within fourteen days after the date the goods are delivered. You must return the goods to our headquarters from where they were delivered, or request us to collect the goods at your cost.

2.3. You must notify us of cancellation in writing within 14 days of delivery by recorded post or by emailing our Customer Services Team at

2.4. We will accept returns at our discretion and only when the goods are as fit for sale on their return as they were on delivery and on payment of any agreed handling charge (unless the goods were defective when delivered)

3. Liability

3.1. If any goods are defective, we shall (at our discretion) replace the goods or refund the price of the defective goods at the pro rata contract rate provided that:

(a) we are given a reasonable opportunity to examine the defective goods (if we request to do so)

(b) the defect is not due to willful damage, negligence, fair wear and tear, incorrect storage, movement, or installation.

(c) you do not make use of the defective goods after giving us notice.

3.2. If the hoarding systems have been installed on site we shall not be responsible for the cost of removing the goods, or making good the place after removal.

3.3. On request, we will provide information about any manufacturer’s guarantee offered and available to you in respect of the goods, but we are not legally responsible for any obligation under manufacturer’s guarantees.

3.4. Our total liability shall be limited to the contract price and we shall not be liable to you for any loss of business whether direct, indirect or consequential.

4. Non-payment

4.1. We shall be entitled to cancel or suspend the contract or your account if you fail to pay us any sum due pursuant to the contract (whether or not any part of your account is subject to query). We also reserve the right to cancel if we believe you are:

- subject to a bankruptcy order, or a court order;
- entering into liquidation or administration;
- unable to pay your debts within the meaning of Section 123 of the Insolvency Act 1986
- about to cease trading.

For expert advice

Get in touch:

0845 058 4999

Flexible Mix & Match service

You can order face materials and fixings only from us if you source your own scaffold poles and timber frames etc.